With all our love
Thank you.
After an unforgettable run, Star Kagune has closed its doors. For now.
One more drop is loading
Something's coming. Keep your eyes open.
We started this from nothing, and you turned it into everything.
Thank you, from the bottom of our hearts. It's been the honor of a lifetime.
Shipping
Placed an order? It's on the way.
Every single order has shipped. Your tracking link is in your inbox. If the tracking hasn't updated yet, give it a day or two, the first carrier scan can lag behind the truck. And if anything looks off, email us and we'll chase it down personally.
Stay close
This isn't the last you'll see of us.
We're already dreaming up what's next. Drop your email and you'll be the first to know when we're back, before anyone else.
No spam, ever. Just one message when the next thing lands.
Frequently asked
Has my order shipped?
Yes. Every order is out the door. Your tracking number was emailed to you when the label was made. Can't find it? Check your spam folder, or email us and we'll resend it.
My tracking says "label created" but hasn't moved.
Your package is already in the mail stream. Carriers sometimes take a few days to log the first scan, so "label created" usually just means it hasn't hit a sorting facility yet. If nothing changes within 5 days, email us and we'll chase it down personally.
One of my items was out of stock. What happens now?
We've emailed everyone affected directly. You can swap it for another figure or keychain from the same series at the same price, or take a refund on just that item. Either way, the rest of your order still ships, we never hold your whole order over one piece.
I got the wrong item, or something's missing.
That's on us and we'll make it right. Email ceo@starkagune.com with your order number and what's off, and we'll ship the correct piece or refund it, no need to send anything back.
Can I still place an order?
Not right now, the store's closed. But keep an eye on the countdown above, we've got something in the works. Every order already placed has shipped.
I need to change my shipping address.
Every order has already shipped, so we can't reroute it from our side anymore. If it's heading to the wrong address, email us with your order number and we'll help you sort it out with the carrier.
Still need help?
Email ceo@starkagune.com or DM @starkagune on Instagram. We read every message.