- SHOP BY ANIME
- DECOR
- COLLECTIBLES
- ACCESSORIES SHOP ALL
Support
Frequently Asked Questions
Quick answers on shipping, returns, the sale, and the collectibles.
Do you offer free shipping?
Yes. Free shipping on all US orders over $75. Below that, a flat shipping rate shows at checkout.
How long does shipping take?
US orders ship in 3 to 4 business days. You get a tracking number by email as soon as it leaves the warehouse.
Do you ship internationally?
Yes. Delivery times vary by country, and any customs fees or duties are the buyer's responsibility.
What is your return policy?
A 30-day money-back guarantee from the date of delivery. Items must be unused, undamaged, and in their original condition. Full details on the Refund Policy page.
How does Buy 3 Get 2 Free work?
Mini figures: add 5 to your cart and the 2 lowest-priced come off free at checkout, no code. Key straps and 3D posters each run the same deal on their own count. Rugs, LED boxes, tapestries and lever belts are 50% off instead.
Do I need a code for the sale?
No code needed. Prices are already marked down sitewide.
What payment methods do you accept?
All major credit cards, PayPal, Apple Pay, and Shop Pay.
Can I change or cancel my order?
Email us as fast as you can at ceo@starkagune.com. Once an order is packed we can no longer change it.
Are the rugs and tapestries printed?
Woven, not printed. They are real jacquard-woven pieces, not a print pressed onto fabric.
How do I reach a real person?
Email ceo@starkagune.com or use the contact page. We read everything and reply within one business day.