Return policy

Every piece we ship is one we would keep on our own shelf. If yours does not live up to that, you have a full 30 days to send it back for your money back. No hoops, no cold-shoulder support scripts.

The 30-day guarantee

You have 30 days from the day your order is delivered to request a return. As long as the item comes back unused and in its original condition and packaging, we refund it. Simple as that.

How to start a return

Message us first, before you ship anything back, so we can log your return and send you the correct address:

• Email: ceo@starkagune.com
• Include your order number and a quick note on what went wrong.

We reply with step-by-step instructions. Items sent back before you hear from us can be delayed or lost in the shuffle, so this step matters.

Getting it back to us safely

Pack the item the way it arrived. Collectibles are fragile, and it is your responsibility to make sure it reaches us undamaged, so we recommend a tracked shipping method. Anything that comes back broken from a loose return package cannot be refunded.

Your refund

Once your return lands with us, we inspect it, confirm it is unused and in original condition, and refund it to your original payment method. A $5 return processing fee is deducted to cover handling, inspection, and restocking. That small fee is part of how we keep drop prices as low as they are.

Arrived damaged or not what you ordered?

That one is on us, and we will make it right with a replacement or a refund. Just reach out within 48 hours of delivery:

• If the outer box looks crushed or already opened, do not open it. Photograph it exactly as it arrived.
• Send clear photos of the packaging and the item to ceo@starkagune.com with your order number.
• Hold on to all packaging until your claim is sorted.

The honest fine print

• Items returned used, altered, or damaged through handling will be declined. If that happens we will tell you and can ship the item back to you at your cost.
• The 30-day window runs from the delivery date, not the order date.
• Refunds cover the product. Original shipping, if any, and the $5 processing fee are non-refundable.