Refund Policy

To ensure your satisfaction, we offer a 30-day money-back guarantee on all purchases. If you’re not fully satisfied with your product, you have 30 days from the date of delivery to request a return and claim a refund.

Refunds will be issued once the returned product arrives at the designated return address, is inspected, and is confirmed to be unused, undamaged, and in its original condition.

To help prevent damage during transit, please pack the product in the same condition and packaging as it was originally delivered.

Return Process

If you wish to return your product, please contact our customer service team before sending the item back.
Email: support@starkagune.com

Our team will provide instructions for completing the return. It is your responsibility to ensure the item is returned safely and without damage.

If a product is returned used, altered, or damaged, the return will be declined. In such cases, we will contact you to confirm whether you want the item returned to you at your own expense.

Damages or Delivery Errors

If you experience any issues with your order upon delivery, please contact customer support within 24 hours of receiving the package:
Email: support@starkagune.com

If the outer packaging appears visibly damaged, do not open the package. Instead, take clear photos and report the issue directly to the shipping carrier. Then notify us with the relevant details so we can assist further.