Star Kagune

Cancellation policy

Star Kagune – Purchase & Cancellation Policy

At Star Kagune, we are committed to providing a smooth and transparent shopping experience. Please review the following purchase and cancellation policies before placing your order.

Purchase Options

Payment Methods

We accept major credit cards, debit cards, and secure online payment methods, including PayPal and other options shown at checkout.

Order Confirmation

Once your order is successfully placed, you will receive a confirmation email with your order details, including purchased items, shipping information, and estimated delivery timelines.

Order Changes & Cancellations

We understand that plans can change. Please review the policies below regarding order modifications and cancellations.

Order Changes

Before Shipment

If you need to update your shipping address or modify your order, please contact us as soon as possible. Changes can only be made if the order has not yet been processed or shipped.

After Shipment

Once an order has been processed and shipped, changes are no longer possible. You may return or exchange the item after delivery in accordance with our Return Policy.

Order Cancellations

Before Shipment

Orders may be canceled only if they have not yet entered processing or shipment. If eligible, a full refund will be issued to the original payment method within 3–5 business days.

After Shipment

Once an order has shipped, it cannot be canceled. However, you may request a return or exchange after receiving the item, subject to our Return Policy.

Non-Cancellable Items

Certain products are not eligible for cancellation, including but not limited to:

Custom or personalized items
Limited-edition or final-sale items

Any such restrictions will be clearly stated on the product page at the time of purchase.

Refund Process

Approved refunds are issued to the original payment method used at checkout. Please allow 3–5 business days after processing for the refund to appear on your account.